IT Technician – 986524

Newmont has recently acquired Newcrest Mining creating the world’s leading gold mining company.  

With operations around the world, our workforce reflects the diversity of the communities where we operate. We aim to create an inclusive environment where everyone feels safe, valued, and supported to bring their whole unique self to work. We bring out the best in each other, inspiring performance, and a shared belief that what we do matters.  

Our Brucejack operation is now recruiting for an Information Technology (IT) Technician with a competitive base salary between $75,000 – $85,000 dependent on experience, skills, and competencies with consideration to internal equity with an additional short-term incentive of 10%.

The IT Technician role is dedicated to supporting the Brucejack Mine Information Technology environment and ensuring an exceptional customer experience and solutions. In this capacity, the technician collaborates closely with the Service Desk and Operational Technology teams to ensure optimal operational performance of the IT systems.

Perform following duties, with safety being the number one priority:

  • Provide support for site IT facilities, including troubleshooting and support for desktop devices, mobile/phone devices, and printers.
  • Maintain and update IT Service tickets, delivering on-site or remote IT support within specified timeframes.
  • Handle installation, disposal, performance planning, and hardware upgrades to meet Newmont’s agreed service levels.
  • Prioritize safety by adhering to safe working practices.
  • Follow all IT standards and policies, including development and improvements.
  • Participate in effective knowledge transfer related to new technology implementations and associated processes with peers.
  • Stay up to date with the latest desktop technologies, service management best practices, and customer service skills.
  • Collaborate on project activities and provide on-the-ground support during change activities.
  • Ensure a positive customer experience by providing effective resolutions or workarounds.
  • Work with internal and external IT Business Partners on IT solutions.

What we offer: 

We are committed to ensuring that our team members are kept healthy and safe. To achieve this, we provide comfortable on-site accommodations with private washrooms, including excellent balanced meals prepared by our culinary team. Team members can expect access to TV and Wi-Fi, our on-site gym and a variety of recreational activities including a golf simulator, high-intensity fitness classes, yoga classes, seasonal snowshoeing, and hiking groups. You will also have access to a fully equipped music room while on site.     

All our team members are also rewarded with a host of great benefits, including:  

  • Travel allowance and arrangements made for transportation to and from site.  
  • Competitive salary commensurate with experience, skills, and qualifications  
  • Competitive Benefits and Registered Retirement Savings Plan matching program. 
  • Ongoing training with continuous growth and development opportunities    

It is important to note that the safety and wellbeing of our team is our top priority. As such, we promote a drug and alcohol-free work environment through the use of mandatory pre-employment drug and alcohol testing. 

About You:

Position requirements include, but are not limited to:  

  • Bachelor's Degree or Technical qualification in Information Technology or Computer Science or demonstrable Technology work experience.
  • Prior IT Support and Field Experience (3 – 5 years) supporting level 1 or 2 IT support calls (Essential)
  • Ability to communicate effectively, both orally and in writing, with colleagues, clients, and customers at all levels.
  • All applicants must hold a valid driver’s license. The role requires the ability and willingness to drive within a mine site environment, adhering to safety protocols and understanding site-specific driving requirements.
  • Self-driven individual focused on service with strong skills for issue resolution.
  • Manage time effectively to ensure that no calls are in breach of SLA and customer calls are attended to in a timely and well-communicated fashion.
  • Understand the shifting priorities of the role.
  • Punctual attendance to ensure service to our customers at the times agreed.
  • Ability to work autonomously.
  • Highly self-motivated and directed with an attention to detail and a strong customer service orientation.
  • Ability to effectively manage through conflicting priorities and customer needs.
  • Delivers on support within agreed SLAs.
  • Ensures ticket history is maintained.
  • Ensures IT principal and other IT management are kept informed of P1/P2 cases, maintaining a timeline with artifacts to include in the post-incident review.
  • Effective entry of and updates to configuration management database to ensure IT assets are well managed.
  • IT technical knowledge articles.
  • Maintains the effectiveness of all workstations and their associated standard hardware and software.
  • Provide Training and Guidance to customers on Newmont’s end-user computing tools.

Additional Information

  • Work at remote location (camp) on a 14 days on/14 days off rotation
  • Able to pass a pre-employment medical screening.
  • Must be able to lift/move up to 50lbs throughout a work shift.
  • Be able maintain high levels of performance over 12-hour shifts.
  • Able to work in areas of extreme weather conditions.
  • Able to work in close quarters with a team.

Our Commitment to You 

Newmont is an Equal Opportunity Employer. Underpinned by our values of Safety, Sustainability, Integrity, Responsibility and Inclusion, our commitment is to respect the rights of every individual to work to their highest potential, free of discrimination, as well as the cultures, religions, and governing codes applicable to each country in which we operate.  

If you share our values and feel that you could make a meaningful difference in this role, submit your application through our website before the advertised closing date.